Secure Shopping

We take the security of our customers’ personal details very seriously.

We use ShopFactory server as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.

We guarantee that every transaction you make at our site will be 100% secure.

Should any unauthorized charges ever be made to your card as a result of shopping here, you would pay nothing.

Disclosure of Information Policy

We will never make your e-mail address available to any other company or organization without your permission.

When you provide any information you are representing and warranting that all of the information provided is true and correct and are agreeing to indemnify Ferntree Gully Cycles for any losses or expenses that we may suffer if any of this information is not correct.

We will not provide your personal information to a third party without your consent – unless we are requested to do so by a law enforcement agency in relation to a suspected breach of any law. Ferntree Gully Cycles on-line store uses a feature of your internet browser called a “cookie”. This assigns a unique number to your computer. We use cookies as a tool to ensure that the correct data is being sent to your computer. No personal details are contained in the cookie.

Ordering goods

Any order placed by you in the manner described in this Web Site is an offer by you to purchase a particular product for the price (including the delivery and other charges) specified in this Web Site at the time you place your order. We reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Web Site, an error in your order or a failure in your payment. Your ability to purchase products and services from this the Web Site may be terminated at any time by Ferntree Gully Cycles without notice.

Prices of products and services and delivery and other charges displayed on this Web Site are current at the time of issue, but may change at any time and are subject to availability. The availability of products and services may change from time to time. Ferntree Gully Cycles will retain title to the products you order until you have made payment in full for those products.

You are responsible for any taxes, duties or other liabilities imposed by any governmental agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any products or services acquired or ordered by you from this Web Site.

A Special Note About Children.

Children are not eligible to use our services and we ask that minors do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with your parents or guardians.


The delivery times given on this Web Site are indicative only. Ferntree Gully Cycles will not be liable for any failure to observe these delivery times. You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from this Web Site once that commitment has been made for any reason, including without limitation, due to any delay in delivery, ( standard ) delivery time within australia is 3 to 7 working days.

Delivery Address

We can send your purchase wherever you want! We recommend sending it to an address where someone will be there during the day ie. At work. If this is not possible a card will be left stating that your parcel is ready to pick up at your local post office.

Delivery Method

We offer a fast and inexpensive parcel post with Australia Post. We also offer International Delivery ( freight method discussed with the customer dependent on area )

Any import duties, taxes and charges levied by the country of delivery must be paid by the purchaser upon receipt of goods.

Pricing Information

Most goods and services attract GST at 10% if delivered in Australia. The GST-inclusive price is the price that appears on the site and when added to your shopping trolley.

Return Policy:

If for any reason you are not satisfied with our quality and service, any unused item(s) may be returned within 30 days (custom assembled, special orders and discontinued items not included). We will gladly exchange any item in your purchase price. All returns should be shipped to the following address:

Ferntree Gully Cycles, 1142 Burwood Hwy, Ferntree Gully, 3156, Australia.


The information contained on this Web Site is provided by Ferntree Gully Cycles in good faith on an “as is” basis. The information is believed to be accurate and current at the date the information was placed on this Web Site.

Information on this Web Site relating to products has been prepared in accordance with Australian law for the supply of goods and services in Australia only. This information may not satisfy the laws of any other country. To the extent that it does not satisfy the laws of the country in which you reside or from which you are accessing this Web Site, it is not directed at you and cannot be relied upon by you and you are unable to order any goods from this Web Site. If you do, you agree to indemnify Ferntree Gully Cycles for any losses, costs, expenses or damages Ferntree Gully Cycles may suffer as a consequence.

Please note; prices shown on this website are not available on over the counter sales.